Last updated: 14 September 2026
Who we are
The Insights Loop Limited is a company registered in England and Wales under company number 16167984. For UK data protection law, we are the data controller for the personal information described in this policy.
What we collect
We may collect your name, email address, telephone number, organisation, role, enquiry details, programme application information, payment and transaction records, correspondence, learning and assessment records, and technical information such as your IP address, device and website usage data.
Please do not send passwords, confidential customer data, special category data or other sensitive information through our website forms unless we have specifically asked for it and explained why it is needed.
How we use your information
- To respond to enquiries and provide requested services.
- To assess programme suitability, manage enrolment and deliver training.
- To process payments, maintain business records and meet legal obligations.
- To improve our website, services and communications.
- To send marketing where you have consented, or where we have another lawful basis and you can opt out.
- To protect our systems, prevent misuse and establish or defend legal claims.
Our lawful bases
Depending on the circumstances, we rely on your consent, steps taken before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving the business. Where we rely on legitimate interests, we consider your rights and reasonable expectations.
Who receives your information
We may use trusted providers for website hosting, email, analytics, forms, payments, learning delivery, file storage and professional advice. They may process information only for the agreed purpose and subject to appropriate safeguards. We may also disclose information where the law requires it or to protect someone from serious harm.
International transfers
Some suppliers may process information outside the UK. Where this happens, we use an appropriate UK transfer mechanism or another lawful safeguard.
How long we keep it
We keep information only for as long as it is needed for the purpose collected, including legal, accounting, contractual and safeguarding requirements. Retention periods vary by record type. Enquiries that do not progress are normally reviewed and deleted sooner than client, learner, financial or safeguarding records.
Cookies and analytics
This website may use essential technologies needed for security and operation, and analytics to understand how the site is used. Where consent is legally required for non-essential cookies, they will not be used until that consent is given.
Your rights
You may have rights to access, correct, erase or restrict your information, object to certain processing, request portability, and withdraw consent. These rights are not absolute and exemptions may apply.
To exercise a right or ask a privacy question, use the enquiry form on this website. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy as our services, suppliers or legal obligations change. The latest version will always appear on this page.